Help Desk

Your service solution to a challenging workload

IssueBreeze, OrangeCRM's help desk module, is an enterprise class browser-based collaboration software tool that facilitates the execution of tasks and projects.

IssueBreeze

However your customers reach you – email, web or by phone – IssueBreeze will help you centralize and manage your support functions. It will optimize your staffs strengths and abilities by increasing efficiency and automating internal processes. IssueBreeze goes beyond the simple email functionality of traditional help desk software by providing a true ticket management solution for a business of any size.

Our customers use IssueBreeze to:

  • Improve customer service response time
  • Centralize and document staff workload
  • Create and review performance benchmarks
  • Coordinate and manage tasks, issues or projects to completion
  • Automate workflows with rules based logic
  • Provide customer with a self-service portal
  • Task third-party service providers

Click here for details

To see how this highly reliable ticketing solution can provide your business with the optimal control you need to effectively manage tasks and projects and immediately resolve business-critical customer issues and requests please click here.

To answer any questions you may have please contact us.

Customer driven crm design