Superior customer management tools
Great customer service is vital to your success. OrangeCRM meets your customers expectations with a solution that is robust and flexible.
OrangeCRM's customer management tools are designed to make your support staff knowledgeable and responsive. The customer support module simplifies your interactions with a client by providing a single unified desktop view. Customer service agents are able to find relevant information within seconds and respond to customer requests by launching a series of smart context sensitive tools.
Does your support team perform any of the follow tasks?
- Reference customer history and status, transaction history and status
- Modify customer records: username, password, address, shipping, and contact information
- Change payment methods, billing plans, downsells or upsells, save sales
- Apply full or partial refunds
- Manage preauth processes
- Reference customer service scripts
- Send or track customer fulfullments
- Quick find customer records
- Add comments to customer records
- Create escalations to customer service requests
- Check campaign performances
To answer any questions you may have please contact us.